We're Here to
Help You
Reach the right team directly. Whether you're adopting, purchasing, arranging shipping, or need help with an existing order — we respond fast, every business day.
File a Health Claim
Pet health issue within 14 days of delivery
Apply for an Installment Plan
PayPal Pay in 4 or our in-house monthly plan
Shipping Quote / Cancellation
Book, reschedule, or cancel your shipment
Privacy & Data Requests
Access, correct, or delete your personal data
Adoption Team
adopt@petcenterco.comDedicated to our adoption program — from inquiries to application outcomes.
- Adoption availability & eligibility
- Application status updates
- Post-adoption questions
- Rehoming and special cases
Sales Team
sales@petcenterco.comFor pet purchase inquiries, pricing, availability, and listings.
- Pet availability & pricing
- Breed and species inquiries
- Purchase agreements
- Reserved pet status
- Installment plan setup
Support Team
support@petcenterco.comGeneral support, shipping, health claims, disputes, and privacy requests.
- Shipping quotes & cancellations
- Health guarantee claims
- Payment & billing issues
- Data privacy requests
- Anti-fraud & impersonation reports
Response Times
| Inquiry Type | Response Time |
|---|---|
| General inquiries (sales, adoptions) | Within 24 hrs |
| Shipping quotes | Within 24 hrs |
| Health guarantee claims | Within 48 hrs |
| Installment plan approval | 24–48 hrs |
| Adoption application outcomes | 24–72 hrs |
| Privacy rights requests | Within 30 days |
| Disputes & refund requests | 2–5 business days |
Our team operates Monday–Friday, 9am–6pm ET. Emails sent on weekends or holidays are answered the next business day. For urgent shipping issues in transit, the handler's direct number is provided at pickup.
Quick Message
Fill out below and we'll open your email client with a pre-addressed message to the right team.
This opens your default email app pre-filled. Your email is sent directly — no middleman.
What to Include in Your Email
To help us resolve your inquiry as quickly as possible, please include the following when emailing us:
- Your full name and email address
- The pet's name and type (if applicable)
- Your transaction or submission ID
- Description of your question or issue
- Your transaction or booking ID
- Pet weight, breed, and pickup/delivery ZIPs
- Photos or vet report (for health claims)
- Brief description of the issue
Protect Yourself — How to Verify You're Talking to Pet Center
Pet-related scams are unfortunately common online. Here's how to confirm you're communicating with the real Pet Center:
- Our official website is petcenterco.com. Any other domain is not us.
- Our email addresses end in @petcenterco.com only — we never use Gmail, Yahoo, Outlook, or any personal address.
- We never request payment via gift cards, Zelle to individuals, Western Union, cryptocurrency, or Friends & Family PayPal.
- We always provide an itemized invoice before any payment is due.
- We always provide a transaction ID and email receipt after every payment.
- We never ask you to "keep this transaction private" or "send payment quickly before someone else takes the pet."
Email support@petcenterco.com immediately with screenshots of the conversation. We will investigate and report to authorities where applicable. Do not send any money if you are unsure.